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Iphone SE won't sync with Alta

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‎04-29-2017 18:47

‎04-29-2017 18:47

Just got a new iPhone SE and I can't sync my Fitbit Alta. It won't connect to Bluetooth. I've tried turning everything off and on numerous times. No luck. Help

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‎04-30-2017 06:24

‎04-30-2017 06:24

Sorry you are having trouble, @cheeky_monkey. When I've run into this problem, it was usually because of other Bluetooth devices in the immediate area. Here is how I got around it. 

 

 - Turn off the Bluetooth on the iPhone

 -  Go into a room with no other BT devices such as other Fitbit devices, wireless speakers, etc.

 - Turn the BT back on

 - On your phone, go into Settings - Bluetooth and try again to pair your Alta to the phone. 

 

If this does not work, please try contacting Support.

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