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Issue since Fitbit iOS update 2.21.1 - current and past data has multiplied

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‎04-13-2016 15:27

‎04-13-2016 15:27

has anyone noticed any issues since they updated the Fitbit iOS app on April 11, 2016?

 

Last night I noticed that fitbit / app was indicating I had walked 3km in the span of a few hours when in reality I had never left my house so the # would be much less.

 

When I did some digging, I noticed that now data points in the past are also showing signs of this hyper inflation.  ie. all last week the steps showed approx 1000 per day. but now when i look at the data on the iOS app or dashboard fitbit.com those same days now show I made 8000+ steps. 

 

I'm just curious if anyone else noticed a change, I have a feeling its a bug but thus far Fitbit Support has been incredibly frustrating and told me to return the item to the store 5months after purchase (which makes NO sense).

 

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‎04-15-2016 04:12

‎04-15-2016 04:12

Welcome to the Fitbit Community my friend @organicaudio Smiley Wink! Hmmm...very weird let me say. I've updated my Fitbit app to the latest version and not problems at all, I also have updated my iPhone OS to 9.3.1.

 

I'd recommend making sure that your iOS app is updated by following these steps. Once you've done that, try doing the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Give it a shot and let me know the good news!

Maria | Community Moderator, Fitbit


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