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Issues setting silent alarm over time change

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‎11-06-2016 06:25

‎11-06-2016 06:25

Did anyone else have trouble setting a silent alarm last night? I was trying to set an alarm for 7:30a. I could select the time, then once it would sync the time would move an hour earlier to 6:30a. If I tried to set it back to 7:30a, then the sync would push it to 5:30a. I left it as 6:30a thinking that it may correct at 2a (even though it was off by an hour in the wrong direction). When I woke up at 3:30a for some other reason I saw it was still set for 6:30a. At that point I could set it like normal. Was the time change update coded to go the wrong direction?
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4 REPLIES 4

‎11-07-2016 06:45

‎11-07-2016 06:45

Hello @AggieJM, welcome aboard to our Community. Make sure you have selected the correct Timezone, keep in mind it has started the Daylight saving for some countries, mainly in the US, so this might affect your time when you synced your tracker.

 

To review your timezone from the iOS app you need to do the following:

 

  1. From the Fitbit app dashboard, tap the Account tab.
  2. Under Settings, tap Advanced Settings.
  3. Find an option to modify your time zone.
  4. Sync your tracker:

you can choose also to set Automatic Time, so the app will grab the time based on your network.

 

Hope this helps and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎11-07-2016 06:50

In response to RobertoME

‎11-07-2016 06:50

It has been working fine ever since the time change, it was just the night of the time change that it was acting up.  All my other settings were correct, so my assumption is that it was related to the extra hour coming that night.  Probably only an issue that will affect two nights out of the year, but I wanted to see if anyone else had an issue.

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‎11-08-2016 04:16

In response to AggieJM

‎11-08-2016 04:16

Hello @AggieJM, thank you for keep me posted and I'm glad to hear your tracker has been working fine since then.

 

If you have more questions let me know and keep participating in our Community.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎11-09-2016 13:07

In response to RobertoME

‎11-09-2016 13:07

One last item I noted.  I have the target bedtime set up for 23:30 on weeknights with a reminder at 23:00.  After the time change, I received the reminder at 22:00 on Monday night.  Once I went to check the setting, it showed it was still correct, then reminded me again at 23:00.  It has worked fine ever since.

 

Appeared to be a holdover issue from the change that didn't require modifying a setting, just opening the screen to review it corrected the issue.

 

 

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