05-12-2020 13:15 - edited 05-18-2020 10:38
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05-12-2020 13:15 - edited 05-18-2020 10:38
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Update 5/15/2020:
Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1.
Please check out this article for iOS troubleshooting tips.
Thanks very much for your reports.
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Answered! Go to the Best Answer.
05-14-2020 11:57
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05-14-2020 11:57
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Sent from my iPhone
05-14-2020 12:02
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05-14-2020 12:02
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I absolutely agree. We all have Fitbit devices for our sports and general wellness. Here’s hoping the next iOS update works for everyone.
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05-14-2020 12:32
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05-14-2020 12:32
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Indeed do. Excellent work. Now if I could only get my heart working..

05-14-2020 12:36
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05-14-2020 12:36
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All the best
Alfiedog
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05-14-2020 12:37
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05-14-2020 12:37
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👍
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05-14-2020 12:46
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05-14-2020 12:46
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Bluetooth add your device: done. It is all there in this thread now
correctly described 10 times or more.
05-14-2020 13:45
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05-14-2020 13:45
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Sadly it seems that only sometimes works - it did for me perfectly the first time but it won’t add back now. Have tried everything described in thread, success once or twice when problem first occurred but now it counts steps but doesn’t sync, can’t be found and can’t be added to Bluetooth. Considering binning it & buying something else - especially as it’s already my second replacement after screen issues.

05-14-2020 13:51
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05-14-2020 13:51
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Glad yours worked & thanks for trying to help Ive tried with it on charge too -... losing the will now I’ve spent so much time on it. Shame because I loved my original charge HR which worked no problems for years until the non replaceable strap disintegrated- had no qualms replacing it with the charge 3 but have had so many screen problems & 2 replacements, now this🙄

05-14-2020 16:28
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05-14-2020 16:28
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Uh, this process doesn't always work for people. Despite following the process as correctly described at least ten times before.

05-14-2020 22:45
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05-14-2020 22:45
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Here’s hoping someone at Apple is taking notice of the issues many of us have had regarding the iOS update as I certainly missed my Fitbit for the short time before I set my other more clumsy phone up .
Sent from my iPhone

05-14-2020 23:00
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05-14-2020 23:00
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My flex 2 is still not syncing with latest iOS.
Have tried forgetting device on Bluetooth.
Have restarted phone with a hard start. Have closed and reopened Fitbit app. Have turned Bluetooth off and on multiple times. Have charged Fitbit.
It’s been 7 days since it synced and I can not get it to sync even trying all these things many times. It’s extremely frustrating. What else can be done to get this working again?
Please let me know. Thank you

05-15-2020 03:03
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05-15-2020 03:03
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So what is being done about the sync issue ? Assume it is for fit bit to resolve ?at the moment can’t use HR no matter what troubleshooting suggestions have been made .

05-15-2020 04:31
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05-15-2020 04:31
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05-15-2020 04:44
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05-15-2020 04:44
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This worked! Thank you so much! 👍
05-15-2020 04:47
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05-15-2020 04:47
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Thankyou so much for this I've just re done it, and its worked!
05-15-2020 08:39
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05-15-2020 08:39
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When will Fitbit fix this issue?
05-15-2020 08:50
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05-15-2020 08:50
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So, this is very frustrating. what is the fix?
05-15-2020 09:05
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05-15-2020 09:05
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This worked!!! Thank you.
05-15-2020 09:08
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05-15-2020 09:08
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See the suggestions from PL66. It worked for my Charge 2.

05-15-2020 09:59
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05-15-2020 09:59
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Sent from my iPhone

