Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[Sakata2020]

Thank you, my Charge 3 is syncing fine for last 10 days, after I reset, removed Bluetooth, removed Fitbit app, switched off iPhone 11 & turned all on again.

Now  I can accurately monitor my Carb manager.

Hope it continues!

[Sally2020xx]

Hi glad to hear your Fitbit is ok. I got a replacement Fitbit charge 3 and it works fine.
Sally

Sent from my iPhone

[LiliyaFitbit]

Thank you for your replies, @Sakata2020 @Sally2020xx.

@Sakata2020 I am glad to hear your Charge 3 tracker is syncing now. I appreciate your troubleshooting efforts, thank you for posting the update here. 

@Sally2020xx I am glad to hear that your replacement Charge 3 is working fine. 

I hope you continue enjoying the Fitbit experience and working on your goals. In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[debbism]

I tried the above but now my bluetooth doesn't find my Inspire HR. The thing is, it will occasionally update. I just can't make it update when I want it to anymore. I have an Android phone but not sure what made it stop updating on demand. Started a couple days ago

[markwbd]

I've had the same problem on the iPhone 6 for sometime. Intermittent syncing. It's a pain in the a**e and a waste of time. I've done all the obvious things but it persists. I've got a Withings on order, once I receive it the FitBit will be 'retired' - to the bin!

[SaraNM]

Rather than say "rebound your device" like we all know how to do that... please give instructions for that or at least link to them. Jargon is not helpful.

[Dawnphenix]

mine does the same thing. I can sync to my iPhone but my iPad does its own thing as you described, but won't sync.