Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[SummerJoy08]

Yeah, it was the actual removal that worked. All of the rebooting wasn’t helpful in this instance. 

[Janekk]

removal didn’t work
It connected briefly and then couldn’t sync and now can’t even reconnect

[AlfieDog]

I cannot sync my fitbit. My phone updated last night. All day sync doesn't connect and Ive tried everything suggested. Please help 

[PL66]

AlfieDog, try this:

It appears be more an iOS problem, introduced by Apple. Have you tried this "your device to connect to Bluetooth follow the steps in @PL66's post, go into your settings under Bluetooth click forget his device and set up again"

[Janekk]

Yes I have

[Lisapurplesmith]

I tried this 3 times and still does not work

Sent from my iPhone

[AlfieDog]

Thank you! I just tried that and it seems to work. The only thing is the hearts beats per minute still isn’t working so I can only assume I am dead. 

[AlfieDog]

Agree I just did it the same as you. Why can’t they just post that information on their site and save us all time looking for it? 

[Skiboy]

Hi PL66,

We have both tried all the suggestions on the Forum and none have worked.
I updated my iPhone SE a month ago and that was when the syncing issues started. My wife updated her SE last night and it was this morning that she saw her sleep score hadn’t been logged.
I also have a Samsung phone and it’s been fine. Problem with it is it’s a 6 inch screen and clumsy to have in the pocket when out on the trails.
We shall try the suggestions again tonight and hopefully this time it will work.

Sent from my iPhone

[taortelli]

FYI, the information you are providing is not helpful to those of us who can't sync after an IOS update. It seems that this is what needs to be addressed.  Question - is this something Fitbit can fix or do we all need to wait for Apple to fix this bug?  Some guidance would be helpful. 

[JoHotchkiss]

I have same syncing issue, updated to 13.4.1 on iPhone, updated fitbit app (most recent version of app in app store) charge 3 wouldn't sync, initially I could force it to by combination of restarting fitbit, deleting and reinstalling app, restarting phone - I have tried everything over the past couple of weeks. It did sync twice after lots of fiddling but then stopped again, now even it's date and time displayed is incorrect. App says no device found, Bluetooth extremely occasionally seems to find it and show it as connected in it's list of devices but only momentarily - even then it won't sync although the previous twice when it synced it was when I found Bluetooth had found it again. So I have tried all trouble shooting- when I restart the device I get a white line go across and stop but that's as far as it goes - it doesn't buzz now either!

[Kineticplanetk]

My Versa will sync, but I’m not able to log any information since doing the latest iOS update.  I’ve restarted the device, forced the app closed, and restarted my phone. There are no other devices on my account. Is there a solution in the works?

[JAZear]

Go to Bluetooth. Delete the device. Re-pair the device. It takes one minute
and you lose no data. A bunch of people have confirmed this works. I'm not
clear on whose info has disappointed you, but this has solved all of our
syncing issues.

[Skiboy]

Success!!

 I went onto Bluetooth settings on the phone and “Forgot both devices “. I then reinstalled them and they are working perfectly...for the moment that is. Here’s hoping that continues 😉

[JoHotchkiss]

I tried that - worked twice, can’t re pair it now - it doesn’t find it or only does momentarily - it’s like that fix only lasted a while & then deteriorated. Thanks though, just hope Fitbit sort it soon.

Sent from my iPhone

[Kineticplanetk]

Thanks for such a quick reply. Unfortunately, I just tried forgetting the device and repairing it. The device will sync my steps still, but I’m still unable to log other info, like food, water, and exercise, etc. The only thing I haven’t tried is deleting the app itself. I’ll try that next. Thanks again!

[Skiboy]

Hi T ,

The way that worked for us was as I said: Settings ...Bluetooth...Forget device.
After that they showed up underneath the paired devices. Click on them and it came up “Connected “.
iPhone then asks if you want to pair ....press Allow.
That was job done for the both of us. My Charge 2 and 3 hadn’t synced since I updated my iOS a month ago. My wife’s stopped syncing last night after she updated.
All are working....for the moment.
Many thanks to PL66 for his tip on how to fix it.

Sent from my iPhone

[Skiboy]

Hi Jo ,

We also tried uninstalling and reinstalling the App along with other suggestions.
As I replied to T a few minutes ago we did...Settings...Bluetooth...Forget device...
Make sure Bluetooth is switched on and click on the Fitbit listed in the phone’s Bluetooth.
Ours came up Connected then asked if we wanted to pair with iPhone.
Syncing has returned. For how long I don’t know but at least it’s working at the moment. Give it a try.
We had our Fitbit on charge at the time and I think that helps .

Sent from my iPhone

[Skiboy]

Hi K,

Try the steps that have worked for us through the iPhone settings.
I’ve put down the steps in a previous text.
It may not work for everyone but for the couple of minutes it takes to try then it is worth a try.

Sent from my iPhone

[taortelli]

Thanks for the suggestions.  I have tried everything posted and nothing has worked.  I am hoping that with the next IOS update this will somehow get fixed.