01-19-2017
00:10
- last edited on
02-24-2020
09:43
by
LizzyFitbit
01-19-2017
00:10
- last edited on
02-24-2020
09:43
by
LizzyFitbit
Last week I bought a fitbit Charge 2 en created an account. But the fitbit didn't work well and I got a new one.I deleted my account on my telephone. Now I want to setup my new Fitbit and create a new account, but they said that the email adress I provided is already in use with an existing account. What should I do?
Moderator edit: updated subject for clarity
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
There's no need to set up a new fitbit account - you can use the one you created earlier. Logon using your existing email and password and add the new fitbit as a new device. It will ask if you want to replace your old fitbit. Just say yes and follow the prompts.
my fibit versa lite will not let me use my previous email account. is there any data for me if I use tools to delete personal information?
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Deleting an account so you can reuse the email in a new account is messy and takes time. Are you sure you need to create a new account? Can you not just reuse your existing account for your Versa Lite?