help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with app after latest update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2020 04:03

‎03-02-2020 04:03

Both my husband and I, after tracking or logging an exercise on calories we are getting “null” and not enough data.  this hasn’t happened to us before so I believe there is a glitch within the update.    I’ve seen after previous updates the same has happened to other users and I would assume we are not alone on this

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-02-2020 08:02

‎03-02-2020 08:02

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-02-2020 08:26

In response to Odyssey13

‎03-02-2020 08:26

We both have apple xr and haven’t had issues prior to the update on 2/26/2020.

Best Answer
0 Votes

‎03-02-2020 08:35

In response to AlyS522

‎03-02-2020 08:35

I'll move this to the iOS area of the forum so you can get more relevant responses. Android user myself.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer