03-02-2020 04:03
03-02-2020 04:03
Both my husband and I, after tracking or logging an exercise on calories we are getting “null” and not enough data. this hasn’t happened to us before so I believe there is a glitch within the update. I’ve seen after previous updates the same has happened to other users and I would assume we are not alone on this
Best Answer03-02-2020 08:02
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03-02-2020 08:02
Which phone do you have and is it on the list of compatible devices? click to see
Best Answer03-02-2020 08:26
03-02-2020 08:26
We both have apple xr and haven’t had issues prior to the update on 2/26/2020.
Best Answer03-02-2020 08:35
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
03-02-2020 08:35
I'll move this to the iOS area of the forum so you can get more relevant responses. Android user myself.