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Issues with food input on iOS 2.53

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‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

 

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

 

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

      • Are you already updated to 2.53.1? 
      • What is the OS version that you are running on your iPhone?  
      • What food database are you using?(See Account>Advanced Settings>Food Database).
      • What language are you using the app in? 
      • What foods are you trying to log? 
      • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
      • What time/date did you see the issue? 

We appreciate the additional details. 

 

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

 

Again, thank you for your continued patience as we worked to get this resolved ASAP.

Update 7/15/2018: 

 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

 

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

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Best Answer
1,488 REPLIES 1,488

‎07-12-2018 05:19

‎07-12-2018 05:19

Yep my iPad updated this morning noticed it kept changing cornflakes to noodles. Didn’t know I could use the website so thanks for the tip. Hope it gets sorted soon

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‎07-12-2018 05:24

In response to PeteC99

‎07-12-2018 05:24

Same issue here logging food and it's disappearing. 

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‎07-12-2018 05:27

‎07-12-2018 05:27

Hi!

im having a nightmare- it won’t let me log anything, I can search for it but when I click save it just disappears.

 

even more strange- other things I haven’t had are appearing I.e orange jelly? I’m allergic to orange colouring- is Fitbit trying to kill me off?! 😱

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‎07-12-2018 05:30

‎07-12-2018 05:30

Same food logging issue. Driving me nuts! 

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‎07-12-2018 05:58

‎07-12-2018 05:58

Just got my blaze yesterday, and updated the app a few days before. Now it won’t save my food entries. 

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‎07-12-2018 05:58

In response to KSnowball78

‎07-12-2018 05:58

I have same problem - food not logging - it disappears after saving it ? 

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‎07-12-2018 05:59

In response to KSnowball78

‎07-12-2018 05:59

Yes, mine good log is doing the same thing. Worked fined yesterday morning and then started last night. Very upsetting!

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‎07-12-2018 06:00

In response to KSnowball78

‎07-12-2018 06:00

I am the same! I have tried to enter my dinner for tonight three times 😂 I have also deleted and reinstalled the app with no luck. So annoying! 

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‎07-12-2018 06:01

‎07-12-2018 06:01

Updated this morning, now every time I add an item it changes to something completely unrelated. I rely on the tracker as part of my routine to make sure I eat enough as a habit and this is really frustrating as my exercise levels vary massively day to day and I want to maintain my weight 

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‎07-12-2018 06:05

In response to C-R-Wilson

‎07-12-2018 06:05

after most recent update, I am having the same problem with food logging - items appear for an instant then disappear. App is now almost useless. 

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‎07-12-2018 06:12

In response to KSnowball78

‎07-12-2018 06:12

This is a known iOs issue as discussed in this thread  https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/m-p/2825777

 

As suggested in above thread, until it is fixed, you can probably log food through https://www.fitbit.com/foods/log

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎07-12-2018 06:18

In response to SunsetRunner

‎07-12-2018 06:18

Same here in UK - updated the app this morning (automatically) coffee is now salami.

 

i just raised a call via Fitbit.com chat, I’d recommend others doing the same so Fitbit can see numbers of users impacted.

Best Answer

‎07-12-2018 06:20

‎07-12-2018 06:20

Glad to hear you are looking into it. Mine is dropping some items and changing some other ones. The number of grams seems to stay the same but it uses the calories of the food it switches it to. My banana becomes heavy whipping cream - not even close to the same calories. Wondering if we could opt to revert back to before the update yesterday morning? I feel lost because I rely heavily on the app. 

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‎07-12-2018 06:21

In response to SunsetRunner

‎07-12-2018 06:21

Fitbit team:  Can we get a meaningful update with expected timelines PLEASE?

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‎07-12-2018 06:23

‎07-12-2018 06:23

Fitbit team:  Can we get a meaningful update with expected timelines PLEASE?

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‎07-12-2018 06:27

In response to sreid64

‎07-12-2018 06:27

Yup I'm having the same issues as well.  But sometimes it does work, but then it's a totally different item then I scanned.  Hopefully there is an update soon.

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‎07-12-2018 06:28

‎07-12-2018 06:28

I am so gld I found this, it means that I am not alone! Yesterday it was working fine! I know a lot of apps got an uldate last night on my phone, plssibly the fitbit app. This morning, I looged my normal banana, everyrhing fine. The milk though, dissapeared. But the calloriws were countes...

Through the day, I tried to log my lunch. Everything dissapeared as soon as I entered it. I am not english so I have added a lot og custom food, tried to add 137grams of salmon (custom), and some cookie showed up! What!? 

So any fix to this!? I have managed ~1700kcal the last three days, and I would like to continue with this! 

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‎07-12-2018 06:35

‎07-12-2018 06:35

Since the current version is essentially useless, why doesn’t Fitbit just reissue the previous version? 

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‎07-12-2018 06:37

In response to JohnnyRow

‎07-12-2018 06:37

Thank you!

Sent from my iPhone
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‎07-12-2018 06:39

‎07-12-2018 06:39

Same problem as everyone here. My chicken thighs became organic mushroom powder. I had never even heard of mushroom powder till this morning.

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