Known issue with Fitbit Versa and iOS not syncing

[Versa_User2]

My versa has not been syncing for over a week now and it does not even keep time.  I have reached out to support numerous times and I get the same response.

We appreciate the update and feedback. We reviewed your case and confirmed that we are aware of the issue you're experiencing. Please know that we do not have a specific timeline on when a resolution will be at hand regarding this matter. We can assure you that our team is doing their best in investigating and reviewing all the data we've acquired in relation to this issue and we'll formulate a fix soon. We greatly appreciate your patience and understanding

We'd like to share with you that since this is a known issue with Fitbit device to iOS syncing, we cannot guarantee that a replacement device will resolve the issue or prevent it from happening. We are still at work on resolving this issue.

Moderator edit: subject for clarity

[RMJ1234]

Just got my New Fitbit Versa set up last night but now today I can’t get any active minutes to display on device or the app itself. Please help Fitbit Company, what’s up with this?

[LiliyaFitbit]

Hi @Versa_User2 @RMJ1234, it's nice to see you again in our Community Forums. 

@Versa_User2 I appreciate your participation in the Forums and sharing the issue you're experiencing with syncing your Versa to your iOS device. Thank you for your efforts to resolve this and for contacting our Support team. I am sure they tried to help in the best possible manner as each case is reviewed individually. I suggest to keep communication open with our team if you have any concerns, since they have already all the details of the case and special tools to continue assisting you. I appreciate your understanding. 

@RMJ1234 I am sorry to hear your active minutes are not showing on your new Versa Lite or on the app. Have you tried to swipe up from the clock face to see your stats in Fitbit Today and tap on "Settings"? Do you see the option for "Active minutes"? For more information about your Fitbit device's screen, see this help article: How do I navigate my Fitbit device's screen? You can add stats to the Today app by following the steps from this help article: How do I add stats to the Today tab in the Fitbit app?

I'll be around if you need further assistance.

[Versa_User2]

I am sorry if I gave you the impression that i have any understanding for this issue.  It is going on day 10 days for me and much much longer for others, over a Bluetooth issue.  I cant believe i actually have a watch that can’t keep time because unlike the knockoff headphones I buy on eBay, you can’t get a Bluetooth connection to work.

[RMJ1234]

The option is not available to select under the setting screen on my actual Versa Lite, what else can I do to get these active minutes to register? Please advise. Thanks so much, Rogene

Sent from my iPad

[LiliyaFitbit]

Hi @Versa_User2 @RMJ1234, thank you for your replies. 

@Versa_User2 I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving.

@RMJ1234 I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

Let me know if you have any questions.