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Language was changed and it's not syncing

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‎07-13-2019 10:37 - last edited on ‎07-14-2019 11:12 by Fitbit Moderator

‎07-13-2019 10:37 - last edited on ‎07-14-2019 11:12 by Fitbit Moderator

New update for my device. Stopped syncing. Tried to get help and the language has been changed to chinese or japanese. How can I fix this?  

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎07-14-2019 11:10 - last edited on ‎09-09-2024 10:59 by Fitbit Moderator

‎07-14-2019 11:10 - last edited on ‎09-09-2024 10:59 by Fitbit Moderator

Hi @Drgaither, welcome on board. It's great to see a new face around.

Thanks for bringing this to my attention, and let's work on this together. I'd recommend to try the following steps:

  1.  Go to the online dashboard and log in to your Fitbit account.
  2. Click on the gear icon at the upper right corner and then on "Settings".
  3. Scroll down, click on Language by Region/Country and choose your language.
  4. Click on "Submit".
  5. Then open the Fitbit app on your phone and sync your device. Make sure there aren't other Bluetooth connections turn on that may interfere when syncing.

Keep me posted. Smiley Wink

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‎07-15-2019 07:08 - last edited on ‎07-16-2019 12:15 by Fitbit Moderator

In response to LizzyFitbit

‎07-15-2019 07:08 - last edited on ‎07-16-2019 12:15 by Fitbit Moderator

Worked! Thank you so much.

Have a Great Day!

Moderator edit: removed personal information

Best Answer

‎07-16-2019 12:16 - last edited on ‎09-09-2024 10:59 by Fitbit Moderator

In response to Drgaither

‎07-16-2019 12:16 - last edited on ‎09-09-2024 10:59 by Fitbit Moderator

Hi @Drgaither. Nice to see you again.

You're welcome, and thanks to you for trying the suggested steps. I'm glad that it worked! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics. Have a great day as well.

Catch you later! Smiley Very Happy

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