help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Leaderboard not longer updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2019 12:43 - last edited on ‎09-15-2019 11:34 by Fitbit Moderator

‎09-13-2019 12:43 - last edited on ‎09-15-2019 11:34 by Fitbit Moderator

The leader board is no longe updating, hasn’t for about a week now.  Ive tried rebooting. Loggin out of the app, rebooting my phone and logging back in.  Nothing has worked. Im an iOS user. Loved this feature, please help getting to work again. 

 

w.

 

Moderator edit: updated subject for clarity and format

Best Answer
0 Votes
2 REPLIES 2

‎09-15-2019 11:48 - edited ‎09-15-2019 11:54

‎09-15-2019 11:48 - edited ‎09-15-2019 11:54

Hi @Jacko64. It's great to see you here in the Forums! I'm sorry for my delay.

 

Thanks for bringing this to my attention, as well for the troubleshooting steps that you've tried. Nice way to go! Do you remember if this started happening after updating the Fitbit app? Also, may I know if you're seeing an error message when checking the leaderboard in the Fitbit app? To work on this, please take a screenshot of what is displayed in the Fitbit app. For instructions to attach a picture in your reply, check this post.

 

Keep me posted.

Best Answer
0 Votes

‎09-16-2019 15:32

In response to LizzyFitbit

‎09-16-2019 15:32

Hi,

I cant be sure but Im pretty sure it stopped working after the last update
in early September.

I thought I would try uninstalling and reinstalling the leader board
function. It didn't work. I get a message on my fitbit saying its
loading... Tip: Tap a friend to send them a cheer or friendly taunt! But
it never loads

Hoping this can be fixed soon

Thanks

Kind Regards
Deidre
Best Answer
0 Votes