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Link New Phone to FitBit App

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‎08-24-2016 20:47

‎08-24-2016 20:47

Hi everyone,
I had my fitbit app since March on my iPhone but recently, my phone broke and I had to replace it with a new one. I downloaded the fitbit app on my new iPhone and logged into my account but for some reason ever since I got the new phone, the app is not counting my steps. Is there a way to link this phone to the app so it can count my steps?
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‎08-25-2016 10:39

‎08-25-2016 10:39

Hi @safiaely and welcome to the Fitbit Community.

I would first recommend, especially if you have multiple email addresses, make sure that you are logged into the Fitbit App using the email address associated with your Fitbit account.

 

If this doesn't resolve the problem, I'd them recommend re-pairing your tracker to your account using the replacement setup instructions listed here.

 

Keep me posted if there's anything else that I can dot o help!

Derrick | Retired Moderator, Fitbit
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