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Not syncing

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‎08-25-2016 08:09

‎08-25-2016 08:09

I can not sync my iPhone 5 and my Fitbit hr together. Please help.
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‎08-25-2016 09:23

‎08-25-2016 09:23

I'm having same problem!!
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‎08-25-2016 10:36

In response to Mandy27hill

‎08-25-2016 10:36

@Mandy27hill I'd recommend re-pairing your tracker to your account using the replacement setup instructions mentioned here. This should get you back on track, but keep me posted if there's anything else that I can do to help!

 

@Eunice123 I'd recommend logging out of the Fitbit App, and then back in. If the problem persists afterwards, the tips mentioned here should help get your Charge HR syncing again. Keep me posted!

Derrick | Retired Moderator, Fitbit
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