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Location Settings banner won't disappear

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‎05-15-2018 05:23 - last edited on ‎05-23-2018 06:22 by Moderator Alum

‎05-15-2018 05:23 - last edited on ‎05-23-2018 06:22 by Moderator Alum

I have an HR Alta Fitbit synced to my iPhone 7 Plus. A blue banner at the top off my iPhone reads “Fitbit is actively using your location”.  How do I remove the banner?

 

Moderator edit: Updated subject for clarity

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3 REPLIES 3

‎05-23-2018 06:21

‎05-23-2018 06:21

Hi there @Catheyleigh. Great to see you in the Fitbit Community Forums! 🙂

 

This is very strange. Have you tried by any chance to force quit the app and to open it again and see if it goes away? Also, is the banner appearing within the app or is it at the top of your screen? If you could take a screenshot of how it looks and attach it here, that would be very helpful!

 

I'll be looking forward for your reply.

 

Ps. I'm moving your post to the iOS app board for categorization purposes.

Ferdin | Community Moderator, Fitbit

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‎05-23-2018 10:47

In response to FerdinandFitbit

‎05-23-2018 10:47

Thank you for contacting me. I was able to remove it by turning my phone
off and back on.
--
Cathey Kilmer
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‎05-23-2018 10:59

In response to Catheyleigh

‎05-23-2018 10:59

Thanks for letting me know @Catheyleigh! 🙂

 

Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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