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Locked up during recent update

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‎11-19-2017 08:56

‎11-19-2017 08:56

Started update and halfway through it froze. It’s been stuck this way for over 24 hours now. Tried deleting my charge 2 and reinstalling it, but it’s still frozen.

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1 BEST ANSWER

Accepted Solutions

‎11-20-2017 00:42

‎11-20-2017 00:42

This worked for my Charge 

screen had a exclamation mark and the update bar stuck at halfway. 

image.jpeg

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

More info on how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-20-2017 00:42

‎11-20-2017 00:42

This worked for my Charge 

screen had a exclamation mark and the update bar stuck at halfway. 

image.jpeg

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

More info on how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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