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Logging issues

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‎11-22-2019 02:13 - last edited on ‎11-23-2019 07:00 by Fitbit Moderator

‎11-22-2019 02:13 - last edited on ‎11-23-2019 07:00 by Fitbit Moderator

hi 

last night went to go into fit bit to check my steps and data and it asked me to re login in for security reason so i did and weren't recognising me at all ? i have not used a different email address ether when i bought it in June so i had to redo the whole fit bit like i had just bought it. fitbit has totally lost me just been on the chat and he said i used a different email address? i certainly haven't done this i can assure you!  so what happened ? its them that asked me to relogin in for some reason so they have done something to my fitbit, even when i logged in it had some of the data still in the so how could i have possible used another email ? 

 

 

Moderator edit: updated subject for clarity

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‎11-23-2019 07:02 - edited ‎11-25-2019 13:19

‎11-23-2019 07:02 - edited ‎11-25-2019 13:19

Hi there @karenlouise30, welcome to the Community Forums. 

 

As our Support Team has advised you, for an explanation of how and why your account could be compromised, as well as information on how to prevent it for any online accounts, see our article at: help.fitbit.com/articles/en_US/Help_article/1969

 

If you have questions, please reply back to your support case do they can continue assisting you. 

 

I'll be around if there's anything else I may do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-23-2019 07:02 - edited ‎11-25-2019 13:19

‎11-23-2019 07:02 - edited ‎11-25-2019 13:19

Hi there @karenlouise30, welcome to the Community Forums. 

 

As our Support Team has advised you, for an explanation of how and why your account could be compromised, as well as information on how to prevent it for any online accounts, see our article at: help.fitbit.com/articles/en_US/Help_article/1969

 

If you have questions, please reply back to your support case do they can continue assisting you. 

 

I'll be around if there's anything else I may do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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