help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Synced data not showing in the Fitbit app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2017 08:54 - last edited on ‎09-13-2017 04:57 by Moderator Alum

‎09-12-2017 08:54 - last edited on ‎09-13-2017 04:57 by Moderator Alum

I have noticed that My data is not being reported in the fitbit dashboard even though it syncs with my iphone SE.  None of my data is showing up since 4 September even though I have synced several times.

This isn't helping as the download hasn't worked in over a month.  Like the others, I would like to retrieve my data even if I have to type it into my spreadsheet.  I can't do this, If I can't see it.

 

Moderator Edit: Clarified Subject.

Best Answer
4 REPLIES 4

‎09-13-2017 05:47

‎09-13-2017 05:47

Hello @kckendler, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, but it's possible the information is not updating correctly with our servers. Please go to your online Dashboard and check if the information is showing correctly here. If it is, I would like to suggest you the following:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎09-13-2017 20:25

In response to MarcoGFitbit

‎09-13-2017 20:25

thank-you. I go **ahem** to work after turning my phone off 3x and resetting my
fit bit.
Best Answer
0 Votes

‎09-14-2017 05:47

In response to kckendler

‎09-14-2017 05:47

Hello @kckendler, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I'm really glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

 

Happy stepping. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎11-23-2019 07:45

In response to MarcoGFitbit

‎11-23-2019 07:45

so, it's been 10 weeks and I still have issues getting my iphone SE and Charge 3 to synch.  I have done all the suggested steps to include uninstalling and reinstalling Fitbit.  It still will not synch.  This is getting really old.  I am not a happy camper and am seriously considering when this one stops working not replacing it.  I will just log my steps manually.  

Best Answer