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Losing steps when syncing multiple trackers.

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‎09-04-2017 08:15 - last edited on ‎09-06-2017 06:38 by Moderator Alum

‎09-04-2017 08:15 - last edited on ‎09-06-2017 06:38 by Moderator Alum

I have an Alta and a Flex 2, and I am having the same issue of losing steps as reported at the link below which was marked as resolved in July - but it is reoccurring after the August app update.

 

Just got off a chat with Lilia J and have case number 21067646.  Temporary 'work-around' I've been given is to turn off all day sync.  That work-around didn't work before, but that is all they know to suggest.  Anyone else out there?

 

https://community.fitbit.com/t5/iOS-App/RESOLVED-Lost-steps-when-syncing-multiple-trackers/td-p/2032...

 

Moderator Edit: Clarified Subject.

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‎02-01-2019 08:57

In response to hiachiro

‎02-01-2019 08:57

I have experienced this same issue with the Flex and Alta recently. when they sync sometimes it takes the data from the one with less steps. I lose steps hourly movements and sleep data when this happens.

Most of the time it works properly but twice now in the last month this has happened.

 

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