Losing time and not syncing

[Moomin1013]

My Fitbit has lost nearly 2 hours of time, it hasn’t synced since Wednesday( keeps failing to sync) and support have been no support at all basically just wondered if this is normal for Fitbit?!

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Moomin1013, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the syncing issue you're experiencing with your Fitbit and your experience with Customer Support. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. Since you've been in touch with our Support team, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

Let me know if you have any questions.

[Moomin1013]

Unfortunately Fitbit support aren’t helping me, the issue still stands hence why I’m asking here! Perhaps you could give me an idea of how long issues generally take to be fixed as we are now into week 2 and still no remedy?

Sent from my iPhone

[LiliyaFitbit]

Hi @Moomin1013, thank you for your reply. 

I am sorry for the inconvenience that you're having, I totally understand how you are feeling. Our team always try to resolve the issues affecting our customers as soon as possible. Since our Support team have more specific details of the issue you're experiencing, I recommend to keep in touch with them, they will be glad to assist you further. 

If you have any questions, feel free to let me know.

[Moomin1013]

As explained your team have so far failed to fix this issue so I’d hoped community might have been able to help - turns out there’s just lots of people in the same boat as me - out of pocket. I’m afraid to say Fitbit you are a disgrace!

Sent from my iPhone