09-27-2017
07:52
- last edited on
09-28-2017
05:47
by
MarcoGFitbit
09-27-2017
07:52
- last edited on
09-28-2017
05:47
by
MarcoGFitbit
Have lost all my Fitbit history over 3 years since updating ios11 software
how do I retrieve ?
Moderator Edit: Clarified Subject.
09-28-2017 07:30
09-28-2017 07:30
Hello @Ianmac123, have a warm welcome to the Fitbit Community, it's great to have you on board.
When you updated the OS on your phone, were you asked to log in to your account once again? When was the last time you synced your tracker before the OS update? In this case I would like to suggest you to go to your online Dashboard and check if the information is showing there. If it is, it's possible the app is not displaying the information correctly, which is why I would like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.