07-17-2017 07:36
07-17-2017 07:36
Hi, everybody!
Today I woke up at 5:30 am and didn't see my Fitbit on my hand. I saw my ios app to check last records and the app did not have the record about my Fitbit already. The last synchronization was about 9 pm yesterday - I was in a plane and switched my iPhone to the plane mode. Also the app didn't have all my data about steps, sleeping etc. I checked my e-mail and there was no confirmation about reset my device or even notification. I don't understand how does it possible: I used to have many useless letters from Fitbit and in such a very important case I didn't have any confirmation by e-mail.
It looks like somebody found my Fitbit and delete it from my account.
I think such a situation should not be possible without an authorization and confirmation by e-mail (at least).
07-18-2017 06:36
07-19-2017 15:53
07-19-2017 15:53
Hi!
I've done that and they've answered me very fast. I am completely satisfied with their help.
Good job, Fitbit Team! Many thanks!