help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe replacement order

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2021 07:41 - last edited on ‎10-17-2021 08:52 by Fitbit Moderator

‎10-15-2021 07:41 - last edited on ‎10-17-2021 08:52 by Fitbit Moderator

I ordered a Luxe and the screen stopped working within the first 30 days.   I was busy so by the time I tried to return it to Amazon I was a day past the deadline.   I reached out to Fitbit and after several calls, submitting a video and multiple emails with customer support I was told they would send a replacement.   That was on September 13.   It’s been a month and I’ve heard nothing - no shipping notice and no response to my several Emails regarding its status.  Any ideas about how to proceed?

 

 

Moderator Edit: Clarified subject

 

 

 

 

 

Best Answer
0 Votes
1 REPLY 1

‎10-17-2021 08:59 - edited ‎10-17-2021 09:00

‎10-17-2021 08:59 - edited ‎10-17-2021 09:00

Hi there @CynthiaGB. 

 

Thanks for the detailed information shared. I understand how frustrating this matter can be for you. Upon checking with our Support team, I was told that your replacement was sent the same day that you were in contact with them, if you have not received the order and you don't have any update from them, let's try to contact them back, by phone or chat to get a faster response. Click here to get connected.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer