Maps not showing correctly on exercise preview.

[camccarn]

If I get my Charge properly paired with my iPhone app at the start of a walk or ride, I have no trouble with it mapping my ride and fully analyzing it.

However, for some reason, several times last week the feed on my iPhone shows a route other than the one I actually took for a particular activity. But when I click into the activity to see the details, the map shown there is correct.

Why would my activity use one map on the the feed and another (the correct one) in the detail log?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @camccarn, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. Please note that even when the map is showing incorrectly on the preview, your path has been recorded correctly, which you can verify by checking each individual activity.

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply. 

[Bryanmw]

I have same issue (ios 11, iphone 6s, blaze).  Noticed it after either an ios update or app update.  Seemed to have solved it by logging out of the app (logout button at bottom of account page) and logging back in.  This appears to force the app to resync/download the maps and previews and they are now matched correctly. Like other users the detailed gps maps were all correct, but the associated preview on the exercise screen were mismatched.   I did not need to force close the app or restart phone.  Hope that helps. 

[MarcoGFitbit]

Hello @Bryanmw, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have shared your experience and the steps you followed in order for the maps to get fixed in the Fitbit app. I'm sure they will be very helpful for many members of the Community facing the same situation. 

If there's anything else you'd like to add or if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

This is occurring on my iPhoneX currently; it has been over 6 months with out a fix. Last weeks has been applied.

[QU_KY]

This issue is still happening. Latest iOS version, iPhone8, latest iOS app version. Issue occurs using both Charge2 & Surge. See screenshots attached showing incorrect preview for the 8:30am run.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @QU_KY, thanks for joining the conversation. 

I appreciate you have reported to me this issue is still affecting the preview maps on your activities. At this moment I don't have a specific timeframe for when this issue will be resolved but please be assured our team is actively working towards resolving it. In the meantime, please try the workaround provided by @Bryanmw:

• Force-quit the Fitbit app, then open it. If the maps are still showing incorrectly:
• Log out from the Fitbit app, restart your phone and log back in.

Thanks again for your patience and understanding, if there's anything else I can do for you, please feel free to reply, I'll be happy to help.