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Maps not showing on long exercises.

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‎05-26-2019 08:50 - last edited on ‎05-27-2019 05:13 by Moderator Alum

‎05-26-2019 08:50 - last edited on ‎05-27-2019 05:13 by Moderator Alum

Having completed several walks of over 50km I’m very disappointed to see that neither the app or website has the tracked maps saved - although on the website there is an icon image of my track showing. Totals for the track are recorded on both app & website. The website also reports internal server error when I try to view my longer tracks. Shorter tracks save correctly & show all km breakdowns on both the app & web.  Can’t see why it can’t handle longer tracks. Especially disappointing as yesterday I got 100000 steps & over 700 floors!!

I have a Versa, iPhone 7S with latest OS & latest version of the app. 

Please help

 

Moderator Edit: Clarified Subject.

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‎05-27-2019 05:16 - last edited on ‎03-07-2025 05:53 by Fitbit Moderator

‎05-27-2019 05:16 - last edited on ‎03-07-2025 05:53 by Fitbit Moderator

Hello @Snowy110 have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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