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Measuring distance in real time

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‎05-06-2021 04:03

‎05-06-2021 04:03

Prior to around three weeks ago my iphone would show steps and distance in real time on the main screen. Now it only shows the steps. I have closed the app, and nothing changes. When I delete the app and reload it goes back to tracking both step and distance in real time but resets some of my historical data. However, the real time tracking doesn't last for more than a day. 

I've also tried shutting down my phone and restarting and this has no effect. 

 

I've had my Inspire for ages (and before that a Flex) and it's been fine up until recently. Any clues?

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‎05-07-2021 14:47

‎05-07-2021 14:47

Welcome to the Fitbit Community, @Kensar.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. If you haven't already tried so, I also recommend logging out of the Fitbit app and logging back in. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-10-2021 01:44

In response to LiliyaFitbit

‎05-10-2021 01:44

Thanks for coming back to me. Just to let you know, logging off doesn’t do any good so I’ll need to get in touch with the support team again sadly. 

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