Messages received are not showing in the app.

[SunsetRunner]

Messages will not show up in the app. I get the email that says I have a message but they will not show up in the app. Notifications push through just fine. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're having a great day, it's my pleasure to welcome you to the Fitbit Community. 

This seems rather odd, when did you start experiencing this issue? Are you able to see a red dot on top of the Community icon on the menu at the bottom? 

It's possible the app is not updating correctly with our servers, which I would like to suggest you to check your online Dashboard to verify that your messages are appearing there, If they are, please try the following on the app:

• Force-close the app by double tapping the home button on your phone and swiping up the app. If that doesn't seem to work, please:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[djcesarp]

I was having the same problem and this solution WORKED for me!  Thank you.

[MarcoGFitbit]

Hello @edclay, thanks for joining the conversation, it's great to have you on board. 

I appreciate you have let me know that your issue has now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

I’m having this issue and this didn’t work for me

[Locky]

I to am having the same issue. I get the red dot in my notifications and in the message section. When I click in it there is no message? They have suddenly stopped coming through today 

[MarcoGFitbit]

Hello @Locky, have a warm welcome to the Fitbit Community, it's great to see new faces around. It's nice to see you too @SunsetRunner, I hope you're doing well. 

Thanks for letting us know about this issue. Our team is aware of this situation, which started after the latest app update and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[LouLem]

This is happening to me too. I tried the steps above, but it didn’t work. 😢

[AndyFerd]

Happening with me too... a red dot with no messages.

[annieaccidental]

I’m having this issue too!

[marlobean]

I am having the same problem for a week now. Tried restarting, reinstalling, everything...no luck.

[Teesh830]

I’m having the same issue.  

[Chigh1010]

I am having the same issue. Have tried the above mentioned steps to no avail ... 

[MarcoGFitbit]

Hello @LouLem, @AndyFerd, @annieaccidental, @marlobean, @Teesh830 and @Chigh1010, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please note that as mentioned earlier, this is an issue our team is currently investigating. Once we have more information to share with you about it, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[JFitFish]

I am not receiving messages in my app, only banner notifications of such on my iPhone. When I click to view message, there is nothing in the app to view. This has been an ongoing issue for quite some time. Please advise.

[MarcoGFitbit]

Hello @JFitFish thanks for joining the conversation, it's great to have you on board. 

I appreciate you have shared your experience with us. Tell me, are you referring to Notifications from apps in general or Notifications from the Fitbit app? Would it be possible for you to reply to us with a screenshot of the message you're seeing? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Tracy93]

Hi MarcoGFitbit,

Was the issue of Fitbit app not showing messages resolved yet? It shows a red notification on my community tab bit once I'm in the messages part I can't see new messages that came through nor the previous ones...

Thank you in advance

[JFitFish]

No, it was not. I never received a response and the issue is the same as
it has been for months.

-Jennifer Fisher

[Noah00]

I am also having this problem on an android phone. I see the red dots but I have always had this problem through multiple fitbits and multiple phones.

[Picklesdaughter]

I’m getting the notification that I have messages but then can not open them. Have turned phone off and back in. Still nothing.  Fitbit needs to get these glitches fixed.