help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing Tiles from Dashboard: Steps, Kilometers, floors etc.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2017 03:15 - edited ‎07-30-2017 03:17

‎07-30-2017 03:15 - edited ‎07-30-2017 03:17

Hello, as of about an hour ago, I'm missing all of my 'useful' tiles -- steps, floors, kilometers walked, etc. The only tiles remaining are the ones I don't actually use -- weight, water, food, exercise. I have checked the 'edit' function and looked for 'hidden' tiles. There are none. I've restarted the app, restarted my phone (iPhone 6s), and deleted and re-downloaded the app, etc. I've also compared my app interface with that of my wife: All of her tiles are there, but when I check for the same tiles in my app, they are nowhere to be found. 

 

Please help!

 

Thank you!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-30-2017 03:32

‎07-30-2017 03:32

That sounds like your fitbit is no longer connected (the ones that are left are the ones you can use without having a fitbit).

 

I would try going  into the account section of the app and adding your fitbit again as a new device.

View best answer in original post

Best Answer
2 REPLIES 2

‎07-30-2017 03:32

‎07-30-2017 03:32

That sounds like your fitbit is no longer connected (the ones that are left are the ones you can use without having a fitbit).

 

I would try going  into the account section of the app and adding your fitbit again as a new device.

Best Answer

‎07-31-2017 04:07

In response to SteveH

‎07-31-2017 04:07

SteveH,

 

That did the trick! Thanks a lot!

 

BB

Best Answer
0 Votes