03-09-2020
07:16
- last edited on
03-10-2020
07:52
by
MarreFitbit
03-09-2020
07:16
- last edited on
03-10-2020
07:52
by
MarreFitbit
My mobile app has not recorded exercise info, heart rate, calories burned etc for over two weeks. I contacted Fitbit customer service twice. I was informed that they are aware of it, yet it is still not fixed
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-10-2020 07:51 - edited 11-06-2023 04:33
03-10-2020 07:51 - edited 11-06-2023 04:33
Hi there @SusieQbx, it's nice to see you around the Community Forums.
As our Support Team notified you, we’re aware of this issue in regards to the missing data and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
I've moved your post to the iOS App as there are more chances to get related replies here. Please let us know if there's anything we can do to assist you in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-10-2020 07:51 - edited 11-06-2023 04:33
03-10-2020 07:51 - edited 11-06-2023 04:33
Hi there @SusieQbx, it's nice to see you around the Community Forums.
As our Support Team notified you, we’re aware of this issue in regards to the missing data and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
I've moved your post to the iOS App as there are more chances to get related replies here. Please let us know if there's anything we can do to assist you in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...