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Missing exercise Data (Not enough data available)

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‎03-09-2020 07:16 - last edited on ‎03-10-2020 07:52 by Fitbit Moderator

‎03-09-2020 07:16 - last edited on ‎03-10-2020 07:52 by Fitbit Moderator

My mobile app has not recorded exercise info, heart rate, calories burned etc for over two weeks. I contacted Fitbit customer service twice. I was informed that they are aware of it, yet it is still not fixed

 

 

Moderator edit: updated subject for clarity

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‎03-10-2020 07:51 - edited ‎11-06-2023 04:33

‎03-10-2020 07:51 - edited ‎11-06-2023 04:33

Hi there @SusieQbx, it's nice to see you around the Community Forums. 

As our Support Team notified you, we’re aware of this issue in regards to the missing data and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I've moved your post to the iOS App as there are more chances to get related replies here. Please let us know if there's anything we can do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-10-2020 07:51 - edited ‎11-06-2023 04:33

‎03-10-2020 07:51 - edited ‎11-06-2023 04:33

Hi there @SusieQbx, it's nice to see you around the Community Forums. 

As our Support Team notified you, we’re aware of this issue in regards to the missing data and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I've moved your post to the iOS App as there are more chances to get related replies here. Please let us know if there's anything we can do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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