Missing sleep score

[JessMatt]

I’m new to the Fitbit world...I’ve had my Fitbit for 5 days, for 4 days I’ve received a sleep score and sleep stages info but this morning I haven’t. I’ve tried logging in/out, and checking for app updates but nothing has worked. Any advice?

[SteveH · Accepted solution]

Getting a sleep score requires that you get sleep stages tracked and there are a number of reasons this may not happen. Fitbit say:

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[Twinmomma21]

Tried all of this and called customer service. Only worked one time.