help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2016 07:27

‎02-18-2016 07:27

My steps record in the app but when I wake up in the morning it shows that my steps are back to zero. How do I get them back
Best Answer
0 Votes
1 REPLY 1

‎02-19-2016 08:25

‎02-19-2016 08:25

Hello, @Libcal! Welcome to the Forums! Have you tried to log out from the App and log back in?

 

If the issue persits I would suggest you to restart your tracker and try to set it up as a new device.

 

Let me know. c:

 

 

Solange | Community Moderator, Fitbit
Best Answer
0 Votes