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Mobile tracking not working in the Fitbit app

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‎10-14-2018 19:42 - last edited on ‎10-16-2018 06:09 by Fitbit Moderator

‎10-14-2018 19:42 - last edited on ‎10-16-2018 06:09 by Fitbit Moderator

I cant find my fitbit at the moment but apparently my mobile tracking isn’t reading anything and I have been carrying my mobile device all day. Whats going on

 

 

Moderator edit: updated subject for clarity

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‎10-16-2018 06:09 - edited ‎10-16-2018 06:11

‎10-16-2018 06:09 - edited ‎10-16-2018 06:11

@Adje82 A warm welcome to our Community! Sorry to hear that your MobileTrack option isn't working. Which phone do you have? Is it compatible with this feature? Remember that you need to set it up first in order to record your steps. You can find more information about this feature here.

 

Let me know how it goes!

Alvaro | Community Moderator

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