06-29-2018
01:04
- last edited on
06-29-2018
08:19
by
MarreFitbit
06-29-2018
01:04
- last edited on
06-29-2018
08:19
by
MarreFitbit
hello! I have a Fit-bit Ionic and I need your help to see the steps recognized by the phone when I don't have the watch with me. I can do this with mobile track application on Fit-Bit AltaHR, but is not working also on Ionic. Do you know why?
Moderator edit: updated subject for clarity
06-29-2018 08:23 - edited 06-29-2018 08:24
06-29-2018 08:23 - edited 06-29-2018 08:24
Welcome to the Fitbit Community @alymarya, hope you're doing great! MobileTrack does not track floors, sleep, or active minutes. In addition to activity tracking, you also have access to other app features such as:
For the latest list of devices that support the MobileTrack feature, visit http://www.fitbit.com/devices.
Have you made sure that you've MobileTrack linked to your account? Since you already have a Fitbit account, log into the app and tap or click the Account icon. Choose the option for setting up a new device and follow the MobileTrack instructions.
Assuming your phone is frequently connected to the internet, your phone always stores data for the last seven days (including today). If you do not have an internet connection for weeks or even months, your phone will store your data until you connect to the internet and sync your data.
PS: I moved your post to the iOS App as there are more chances to get app related replies here.
Give this a go and let me know how it goes!
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10-25-2019 07:18
10-25-2019 07:18
Hello, I am from Romania and I want to ask you from where you can buy original watch strap for fitbit Ionic? Thank you