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MobileTrack not syncing more than 7 days

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‎01-04-2017 23:58

‎01-04-2017 23:58

It looks like I have to open the Fitbit MobileTrack app every 7 days. It seems to only sync a week's worth of data. Why can't it pull step count data older than 7 days? Other apps can pull data without me having to open it every 7 days. 

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‎01-05-2017 06:31

‎01-05-2017 06:31

Hello @Glen22, thanks for joining us, it's great to see new faces around. Smiley Happy

 

Tecnically, MobileTrack works as any other Fitbit device, it can store detailed minute-by-minute data up to 7 days and general data up to 30. Fitbit recommends syncing MobileTrack (or your tracker) on a daily basis to prevent losing information, and for that, opening the app is necessary and won't take more than 30 seconds for the app to gather the information from your phone when using MobileTrack.

 

I hope this information had been useful, feel free to reply in case you need anything else! Smiley Wink

 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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