Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MobileTrack "linked to another Device" message.

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hello!

Yesterday my phone broke, so I took the sim card out and put it in my other phone but now fitbit doesn’t track anything anymore and when I try to sync it says: Linked to another device

(I don’t own a fitbit watch at the moment)

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

Hello @FelixE, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

Thanks for bringing this to my attention. If you recently have changed phones and MobileTrack is not syncing or is giving you an error message, my best recommendation would be removing it from your account by tapping the Account button, then select MobileTrack and then "Remove from this device". After that, setting it up once again:

 

  • Tap on Account
  • Tap on Set up a new device
  • Select MobileTrack and follow the onscreen instructions. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes