Moving Phones

[ElliePask]

So my iPhone 6s recently stopped working and for now, I have moved to an iPhone SE, compatible with this Inspire HR. Although restarting the phone, the Fitbit, deleting the app and reinstalling it, turning Bluetooth on and off many times and disconnecting them, even setting up again nothing is working. I can just about sync my stats, but I can't start a workout, enable all-day sync or get notifications. It tells me I need to set it up, which I've already tried to do many times. In the settings of the phone, it tells me they're connected. Please help I feel really disappointed.

[Rich_Laue]

You didn't need to set it up again. @ElliePask 

Simply load the app into your new phone, log into your Fitbit account, grant every permission requested and you are good to sync. 

There will be a few more things to do for notifications. 

On android, if the Fitbit app tells me to do something, I tap on the message and the app sends me to the correct place to do this. 

Not sure about iOS. 

[MKayJay]

Since I recently updated my iPhone SE to IOS 13.4.1 (May 2020), I am unable to sync phone to Fitbit Inspire HR: "No device found". I have followed advice of others, i.e. uninstalling and reinstalling Fitbit App, restarting iPhone, restarting Fitbit, turning bluetooth on and off, etc. Nothing corrects this problem. I had no problems prior to updating to IOS 13.4.1.

[ElliePask]

Just like you I had the exact same. Until one time a couple of weeks later it just popped up to pair it. I don't know how, sorry, but I hope yours fixes soon 🙂

[MKayJay]

Hi Ellie,

Thank you for your message. My iPhone synced with the Fitbit about a day after I posted my comment. I’m confused as to what I did to correct the problem, as I had spent so much time on the issue the day before; perhaps it was just magic!

Thank you.

Karen