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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Ciarand, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 
I appreciate you have let me know you have already tried the troubleshooting steps I've provided earlier. Tell me, which tracker are you currently using? Which iPhone model are you using to set up your Fitbit device? Have you updated the OS on your phone and the Fitbit app recently? Which other troubleshooting steps have you tried so far? This information will be very helpful for me to determine what should we do next.
Thanks for your patience and understanding, I'll be waiting for your reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @jacomijntje, it's a pleasure for me to welcome you to the Fitbit Community, I hope you're having an excellent day.
Please keep in mind that the Fitbit trackers do not sync directly through the Bluetooth on your phone, they use the Fitbit app to connect and sync with it. If your Alta HR is not able to pair to your phone, please restart it and leave it plugged in, making sure it's charging. Then, restart your iPhone, update the Fitbit app if necessary and try to set up your tracker as a new device once again.
To set up your tracker as a new device:
- Make sure there are no other Bluetooth devices around that might interfere with the set up process.
- Make sure you have a strong Wi-Fi signal
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When (or if) the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Ciarand, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I appreciate you have let me know you have already tried the troubleshooting steps I've provided earlier. Tell me, which tracker are you currently using? Which iPhone model are you using to set up your Fitbit device? Have you updated the OS on your phone and the Fitbit app recently? Which other troubleshooting steps have you tried so far? This information will be very helpful for me to determine what should we do next.
Thanks for your patience and understanding, I'll be waiting for your reply.
Best Answer