09-12-2016 11:07
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09-12-2016 11:07
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HELP!!!
Answered! Go to the Best Answer.
Accepted Solutions
09-12-2016 20:28
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09-12-2016 20:28
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09-12-2016 20:28
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09-12-2016 20:28
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09-13-2016 09:34 - edited 09-13-2016 09:36
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09-13-2016 09:34 - edited 09-13-2016 09:36
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Hey friends, @khaseldalen, @Mlbaker16! Welcome aboard. This is very strange. Since you've already tried these steps:
Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker again.
Please try to set it up using a different device or a computer, after this you should be able to sync normally.
Let me know!

09-13-2016 12:36
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09-13-2016 12:36
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Sent from my iPhone

09-13-2016 20:35
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09-13-2016 20:35
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09-14-2016 07:20
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09-14-2016 07:20
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Thank you for the idea. I contacted customer service via phone and they are sending me a new unit.
Phone customer service is the way to go.
09-21-2016 07:45 - edited 09-21-2016 07:46
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09-21-2016 07:45 - edited 09-21-2016 07:46
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Hey, hey, hey, @khaseldalen, @Mlbaker16! Thanks for the updates! I'm glad to hear that you had a good experience with our Support team, they are always willing to help. @Mlbaker16, In that case my friend, I recommend you get in contact with them too!
Let us know what they say!

09-23-2016 22:36
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09-23-2016 22:36
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I too am having trouble syncing the time on my Alta.
. Back story...updated iphone to IOS 10 and then flew and changed time zones.
Once I synced my phone, the time on Alta changed correctly.
Flew back home, attempted to sync with phone but the time has not updated correctly on Alta.
Here is what I tried and it still doesn't sync--
I have tired to restart three times...twice.
I have turned Bluetooth on and off on the phone.
I have logged in and out of Fit Bit app.
I have changed the time zone through my account dashboard on pc deliberately to the wrong time zone, then changed back to correct one.
any other suggestions please?

09-24-2016 08:31
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09-24-2016 08:31
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UPDATE
I just got off phone with Customer Support who helped fix this.
It took multiple attempts that included
- 'closing' the App on the phone (double click Home button then swipe UP on the app to close)
- Me turning OFF and ON the Time Zone on the phone in two different places
- this was after I had done my own troubleshooting of restarting the tracker 3 x and changing the time zone deliberately to the wrong time zone then back again as suggested here on the forums
None of this work
The final step they did worked---
- Customer Support 'removing' the tracker from my account and t
- hen I added back on as if it were a brand new tracker.
He suggested that next time I change time zones, to turn the phone OFF then ON which will refresh the phone and then sync to tracker.
Thanks Customer Service!
09-28-2016 09:47
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09-28-2016 09:47
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Hey, @Remydiva! Thanks so much for the updates and letting us know what worked for you! This will be very helpful for others too!
I'm glad everything is working as it should now, I hope to see you around a little more. I invite you to check and participate in our Discussion boards.
See you around.

05-12-2017 15:46
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05-12-2017 15:46
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What is the customer service number please?

05-12-2017 20:39 - edited 05-12-2017 20:45
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05-12-2017 20:39 - edited 05-12-2017 20:45
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This is completely out of character but I did NOT add the phone number to my contact list :0
I just googled it so try this
877-623-4997
05-12-2017 20:46
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05-12-2017 20:46
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Sent from my iPhone
