My Charge 2 will not sync with my New Iphone 7 Plus....

[jjet]

I have tried everything and it is just not synching just keeps searching?  Anyone else had this problem???

[styxx023]

i have an iphone 6 and the Flex Fitbit on the app it just says loading .... i've done all the trouble shooting to get it back up but nothing , its been like this for 2 days i can tell when i reach my step goal cause it still buzzes however it is very frustrating when your using this product and it just shuts down and no one has an answer to the issue and i really do not want to go out and spend more money on new one , sorry for the vent its just frustrating. 

[sharongeraty]

Did that work? My Charge 2 always synced without a problem on my old iPhone. Since I upgraded to the iPhone7, I’ve had the problem. I’ve tried everything and it works for awhile then goes back to not working. Very frustrating.

[Dontwantusernam]

Yes when I got the replacewent fitbit (watch) it worked 🙂

[Msgeri]

Classmsc here. I am new to the community. I have stressed myself out trying to sync my new replacement phone to the charge 2.....Thank you sooooo much!  I did exactly what you suggested. I removed the old phone from Bluetooth settings and  issue resolved.. Thanks jjet..

[14Trish2017]

This was the most useful and helpful answer given anywhere.  The only thing that worked!

[tdrew]

What if you do not have access to the old phone? I had my friend give me their fit bit. Their old phone is long gone. I try to connect my fitbit to my iphone 7 and its just sits at the connecting screen... tried many times. Also tried restarting the phone, and turning blue tooth on and off

[Amcd]

My Charge 2 was working perfectly until the iPhone 7 updated to IOS 11 Friday and now I can't get the Fitbit to pair with the phone or sync just show as searching too.  Very frustrating I have tried.

Turning off Bluetooth and back on

Turning off the phone and back on

resetting the Fitbit by connecting to USB and pressing the button until it shows the logo

Not giving me the option of deleting the device and setting up a new one. 

nothing working HELP !!

[Craftywife]

My Charge 2 will not sync with my iPhone 7 plus either.  I've done everything.  Turned Bluetooth off back on. Reconnected several times. Restarted my fitbit. Deleted the app, re added the app, deleted my device, re added my device.  The only way it works is if I turn my phone off and then back on.  This is more than frustrating!!!  I've searched for solutions but haven't found any that are consistent.   Any new suggestions??  I don't want to turn phone off/on every day.

[Dontwantusernam]

I had to get a replacement and it was still under warranty. Nothing else worked.

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[Janettewoodruff]

I'm having same issue. 

Moderator Edit: Format.

[Janettewoodruff]

I did this and it did not work

[Amcd]

Hello re your fit bit and iPhone 7 not syncing  I contacted Fitbit.com and they sent me another one as it was under warranty .

[MarcoGFitbit]

Hello @Janettewoodruff, I hope you're doing well, it's nice to see you around. It's great to have you on board @Amcd, thanks for all your help. 

@Janettewoodruff, I have checked with our Support Team and it seems you have a case created with them. At this moment they will be handling your case and provide you with further instructions. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Nicdav]

Hi, having same issues, just changed from Iphone 6 to 7 and my bluetooth cannot find my device...

Many Thanks

[MarcoGFitbit]

Hello @Nicdav, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

Thanks for bringing this to my attention and letting me know your tracker is unable to be found by the Bluetooth on your phone. If you still have your old phone with you I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, then go to your new phone and try to sync your tracker on your new phone

Keep in mind that your tracker won't sync nor pair through the Bluetooth on your phone, but through the Fitbit app. Now, if your tracker is not syncing correctly, I would like to suggest you to follow the steps described on my post. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Irinabc]

I have the same problem, all of a sudden , because it worked before.

[Dontwantusernam]

I had to get a new replacement I tried everything luckily one was under warranty

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