My Charge 3 has lost its ability to measure the distance taken during training

[AnnaJ72]

Hi!

My Charge 3 has lost its ability to measure the distance taken during training, very annoying. Please help me with a solution to this.

Thank you in advance!

/Anna

[AnnaJ72]

This feature started prior to updating to iOS13.5. After noting this feature, I updated to 13.5 to see if it helped but still the same.

[Rich_Laue]

What type of training?

Have you set your stride?

Do you use GPS?

[AnnaJ72]

Hi!

Walking and biking, both when tracking the training via phone and when starting the activity on fitbit. I thing it is the connection to GPS that fails, but my GPS in the phone works for all other applications incl navigation. It started failing yesterday. I hadn't changed anything, nor performed any updates before the issues started.

[Rich_Laue]

Does gps stop when the phones screen turns off?

Do you keep the fit it app running in the backgroung?

What phone do you have?

[AnnaJ72]

Does gps stop when the phones screen turns off? - No, usually not Never experienced

Do you keep the fit it app running in the backgroung? - Yes

What phone do you have? iPhone 11

Moderator Edit: Personal info removed