help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit App randomly changes to landscape mode with update on my mini ipad

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2017 07:17

‎11-19-2017 07:17

 The last week or so my Fitbit App will randomly change to landscape mode and I want it on portrait mode, but it won't rotate when I rotate my iPad.  Before it would always stay in portrait mode, and I could see more than just the steps without having to scroll.  How can I fix this.  None of your solutions from previous questions even give the solution when I click on the go to solutions. 

Best Answer
0 Votes
2 REPLIES 2

‎11-19-2017 07:19

‎11-19-2017 07:19

I would be interested to know this too. I have had my fit bit 10 days and it has only ever shown me portrait mode. I didn’t even know it came in landscape

Best Answer

‎11-21-2017 08:39

In response to Willow2017

‎11-21-2017 08:39

Willow, I figured out a way to get it back with the mini iPad and so far, it has worked today.  I really hope this isn't going to be a daily thing, since yesterday it switched back to portrait on its own.  This morning it was back to landscape when I when to sync.  So, I went to Settings>General>Use Side Switch to: Lock Rotation/Mute.  I took it off Lock Rotation and put the check mark on Mute. I turned my iPad to Portrait, opened the Fitbit app and it was in the Portrait view instead of the Landscape View.  Then, I went back and switch the check in Mute and put it back to Lock Rotation.  I reopened my Fitbit App and it stayed in Portrait.  It may be a temporary solution, but at least I can see my Stats and not just the steps without having to scroll too much.   
I hope this helps, since I never did get an answer when I send a Contact Support.  

Best Answer