My Fitbit app settings are changing

[Lotte12227]

I am feeling really frustrated. I have previously set my settings to have a 500 cals deficit through the help me choose my goal function in settings and adding my weight. However it’s suddenly given me a 2,000 limit and if I go and change it in the settings it just reverts back to the 2000 limit. It’s also resetting my weight loss by saying i’ve started to day and my staring weight is my current weight despite going into settings and changing it. Spoke to the support who told me an update this week would have fixed it which it hasn’t not is anyone else experiencing this. I am seriously considering getting rid of fit bit. Spoke to someone who then told me to deleted the app and re start my phone that didnt work. 

Moderator Edit: Formatting and merged messages.

[MarioSFitbit]

Hi @Lotte12227 and welcome back to the forums. 

Thank you for your patience. We’ve found the cause of the issue and are currently fixing it.

Personalized calorie goals should now be showing up correctly. Please note that if you manually set a fixed goal as a temporary workaround, that fixed goal will remain until you change it.

You might still see an error message when creating or updating a food plan, but we expect to have this resolved within the next few days.

[Lotte12227]

Yes still changing
Sent from my iPhone