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My Fitbit not syncing with my phone

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‎07-14-2019 18:11 - last edited on ‎07-15-2019 07:40 by Fitbit Moderator

‎07-14-2019 18:11 - last edited on ‎07-15-2019 07:40 by Fitbit Moderator

It’s beenndays that I see that my fit bit is not working properly. It’s not synchronizing my steps and my sleep , sometimes even my activity. 

 

I checked my settings and everything seems to be right, also checked my phones updated.  What else should I check ? 

 

 

Moderator edit: updated subject for clarity

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‎07-15-2019 07:42 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

‎07-15-2019 07:42 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

@Nam71429, welcome! Thanks for being part of our Community! 

Let me help you syncing your Fitbit with your phone. You don't mention which Fitbit device you have nor the iPhone model and OS version it is running. Still you can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎07-15-2019 07:42 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

‎07-15-2019 07:42 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

@Nam71429, welcome! Thanks for being part of our Community! 

Let me help you syncing your Fitbit with your phone. You don't mention which Fitbit device you have nor the iPhone model and OS version it is running. Still you can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎07-15-2019 11:41

In response to AlvaroFitbit

‎07-15-2019 11:41

Álvaro
Hi. Sorry that I missed to put mor info , my phone is IPhone 6s and my fitbit is a flex 2
I’ll follow up with your instructions and see if it works. And let you know
Thank.

Sent from my iPhone
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