My Fitbit not tracking K's correctly

[MelGr]

I've just been on a walk of over 6k's using the app tracker on my phone. Although when I add up the splits it adds up to over 6k's however it's only showing as 3.2k's in the top part which makes my pace really slow at 19'04??? It's always been very accurate however the last 2 exercises I've tracked have both been under what they should be? Anyone help? 

[Piasava]

Hi 

i can't help but I have the same problem. I have been running a lot without any problems but since last week it's not accurate any more.

[Rich_Laue]

Hello @MelGr did you start the walk tracking through the app, what phone, or the Chatge 2.

Could you post a full screen shot of just the map. Tap on the map to fo full screen.

[MelGr]

Hi

Yes started tracking on my phone (iPhone 6s) which is what I normally do.  When I pressed on the finish button it flashed up as 6.3k but only showed 3.29k's ( I do this walk reguarly and it normally registers as 6k's). 

[MelGr]

I thought it may have been an app update but it doesn't look like it? It's slightly annoying 😡

[MelGr]

This is a walk I tracked on my Charge 2 using the run function. This is normally a 5.3k circuit which it showed on my watch but in the app only recorded as 4.4k's???

[Rich_Laue]

I assume the Charge 2 was without gps?

Could your cues be set for every 0.5 K

[MelGr]

Hi Thanks for your reply.  Yes the charge 2 was without GPS. Sorry I do not understand setting cues for 0.5k's??? I'm just puzzled as to why it's just starting happening?   This is the same route I did last week which tracked correctly? 

[lizzycdee]

I have been having the same issue with the last 2 of my runs. I have the alta so I run the GPS through my phone and the mileage has been off both times in the last 2 weeks.

[Rich_Laue]

I'm sorry for not getting back, these splits are controlled by the verbal cue settings on the app. While mine is set for miles, this dopdown menu should be the same. Notice the first entry is 0.5

[MelGr]

Hi, thanks I checked and it was on 1.0k I've changed to 0.8 (this was the lowest). Will see how I go! 

[Rich_Laue]

Not having a 0.5 setting rules out my thought.

[MelGr]

I've just been to the gym and ran 5k's on the treadmill. I tracked it via that treadmill function on my Charge and it's recorded if correctly!