04-16-2018 06:39
04-16-2018 06:39
My new Fitbit will connect to my laptop but not the app on my iPhone X
I have tried all the follwInch troubleshooting so far and still nothing;
reset fitbit
resent iphone
switch bluetooth on and off
Would welcome any further suggestions 🙂
04-17-2018 12:42
04-17-2018 12:42
Hello @SLach, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. Tell me, which tracker are you currently using? By any chance was your tracker linked to a different mobile device before your iPhone X? Also, I would like to suggest you the following when trying to sync your tracker:
If your tracker is still not syncing, I would like to recommend to set up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
03-02-2019 18:05
03-02-2019 18:05
While trying to create a new device I keep getting a message “searching”. My Bluetooth never recognized Fitbit. First time using. A little frustrated. Can you help?
03-04-2019
06:52
- last edited on
03-08-2025
09:09
by
MarreFitbit
03-04-2019
06:52
- last edited on
03-08-2025
09:09
by
MarreFitbit
Hello @AnaleneSantos, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have joined the conversation and shared your experience with us. Please note that your device will not pair or sync through the Bluetooth Settings of your phone but through the Fitbit app. At this moment, if you have tried the troubleshooting steps described above, I would like to gather some information so we can check this further:
Thanks for your patience and understanding, we'll be waiting to hear from you.
04-30-2019 09:37
04-30-2019 09:37
I am having the same issue with iPhone X and Fitbit Charge 3.
I have followed all of the instructions 2 times and still no luck - my Fitbit will SYNC, but will not PAIR so I cannot receive notifications.
What next?
04-30-2019 10:08
04-30-2019 10:08
Just had that very problem - follow all the instructions and then don’t forget to “Forget This Device” on your iPhone’s BLuetooth - then try pairing again. It worked for me! Good luck
05-01-2019
08:38
- last edited on
03-08-2025
09:09
by
MarreFitbit
05-01-2019
08:38
- last edited on
03-08-2025
09:09
by
MarreFitbit
Hello @Ottonbrown thanks for joining the conversation, it's great to welcome new members to the Fitbit Community.
I appreciate you have come back and updated your post to let us know your issue has now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
04-10-2020 03:55
04-10-2020 03:55
My iPhone XR won’t connect. I have done everything that was adviced.