My Fitbit won't sync with my phone.

[Jennylynn73]

I have had my Fitbit since April and haven't had any issues out of it till July 12th when I noticed it quit syncing with my phone & app. I've tried to add as a new device but it won't make it through all the steps. It shows that it found my device but it stays frozen on that screen. Help!

[shay11]

I have had this exact same issue. I contacted Fitbit and they have been no help. They don't want to admit something is wrong. I also tried to set up a zip I previously had so I could at least use something and it does the same thing. Something is wrong with the app and the website. I tried connecting it to both, PC and app and all have the same result, which is nothing. And have gotten NO help from Fitbit.

[Jennylynn73]

This makes me sad. I've really enjoyed seeing my progress & competing with family and friends, but I can't do that anymore. My Fitbit isn't old and I've taken good care of it. I hate that I can't utilize it fully and yet seem to not be able to get any resolve.

Jennifer Lansford

[Taniam13]

Mine stopped syncing on the 15th. I thought it was my phone but my scale synchs fine and it won't set up on my iPad either.
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