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My Inspire stopped syncing after updating my iPhone

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‎05-10-2020 20:24 - last edited on ‎09-10-2021 15:59 by Fitbit Moderator

‎05-10-2020 20:24 - last edited on ‎09-10-2021 15:59 by Fitbit Moderator

I updated my iPhone last night and now I can’t sync my Inspire. I’m getting “no device found” message. Any information is appreciated. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-10-2020 23:48

‎05-10-2020 23:48

wao i thought iphone ever had any problems , maybe you will restore or delete download again ? try to check in youtube and search.

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‎05-11-2020 01:02

‎05-11-2020 01:02

Same issue with Charge 3. 

Also when adding an activity app no longer shows heart rate. This is the same issue as earlier in the year. 

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‎05-11-2020 02:46

‎05-11-2020 02:46

My Alta HR will not sync to Ipad after update. I have deleted and reinstalled the Fitbit from account and could only reinstall it to IPhone which is not updated yet. Ipad cannot connect to device. Also tried turning off  ipad, turning off Bluetooth, even called Fitbit customer service. I switch between Alta and Alta HR regularly. Alta connects to iPad now, HR does not. For some reason, even though iPhone not updated Alta won’t connect to it. 

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