My badges are missing after Fitbit app update

[JuliePharoah]

Hello 

I recently was sent request to update Fitbit app  which I have done but all my badges are missing please help

Moderator edit: subject for clarity 

[LZeeW]

Hello @JuliePharoah and welcome to the Help forum.  When you follow the path -- tap on your profile picture > tap on your name to view your profile > Badges and Trophies, what do you see?  Is the whole page missing?  Sometimes logging out then logging back in is all you need.  When an app update acts wacky, sometimes deleting the app. then re-downloading the app helps.  What Fitbit app version is doing this?  Tap on your profile picture > scroll down to Help & Support to see the app version.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JuliePharoah. It's nice to see you around and thank you for your help, @LZeeW.

@JuliePharoah Thanks for the details shared in your post. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app, log back into your account and check your badges.

For more information about Fitbit badges, see What should I know about my Fitbit badges?

[JuliePharoah]

Thanks so much I followed your advice got my badges back 

Regards 

Julie

[LiliyaFitbit]

Thank you for your reply, @JuliePharoah.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!