help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My charge2 is now not discoverable on my iphone6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2018 06:35

‎10-11-2018 06:35

It was working fine. Suddenly sync stopped 1 week back. 

I have switched off my phone. Restarted. 

I made my phone to forget charge 2. 

 

Now when I am trying to connect via Bluetooth it is not recognizing charge2. 

 

I have already restarted charge2 5 times. 

 

Help me!!

Best Answer
1 REPLY 1

‎10-14-2018 10:07

‎10-14-2018 10:07

@Itender Welcome! It's good that the community is growing! Sorry to hear that you can't sync your Charge 2 with your iPhone. The sync is done via the Fitbit app so it isn't necessary that you search for your Charge 2 via the bluetooth settings. Also thank you for troubleshooting this issue. Please retry some of the steps in the following order: 

 

Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. Now try syncing your tracker via the Fitbit app and make sure no other bluetooth devices are nearby as they may interfere with the syncing process.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes